This is testament to our resilience and adaptability in the face of adversity.

We have been successfully running e-learning courses since 2000. Twenty years on, we are significantly enhancing our e-learning offer to enable us to deliver high-quality distance-learning courses to participants from all over the world allowing them to engage with a global network of professionals flexibly and without the need to travel.

We are pleased to announce the following courses in the field of labour relations, social dialogue and labour inspection that might be of interest to you including the new-e-learning courses.

We would be most grateful if you could disseminate this information among interested individuals and organizations.

Dates: 25 May - 19 June 2020

Deadline for applications: 24 April 2020

Participation cost: 900 euros

Language: English

Venue: distance-learning

A9713284 - Tools and Strategies for the Prevention of Labour Disputes in the Workplace

The interactions between employees and employers within enterprises can be cooperative and harmonious, or characterized by conflict and disruption. Even where relations are generally good, the very nature of employment relations suggests that some conflict is inevitable. Such conflict can, however, be managed within the workplace itself without third-party intervention, even though assistance from third parties may be accessed from time to time on a voluntary basis. Effective conflict management within an enterprise needs to start well before there are signs of discord or disputation. The starting point is the creation of a climate of mutual respect between employees and managers that establishes a firm foundation of trust and cooperation. The growing costs of conflicts and their impact on production processes and employee satisfaction has driven employers and unions to establish new strategies and tools for the prevention of labour disputes in the workplace.

Employers' and workers' representatives, HR managers, conciliators, mediators, conflict management specialists.

Dates: 01  - 21 June 2020

Deadline for applications: 30 April 2020

Participation cost:  600 euros

Language: English

Venue: distance-learning

A9713305 - Principles of Conciliation/Mediation

The recent changes in the global labour market have affected traditional labour dispute resolution methods. The place of adversarial rights-based processes such as labour tribunals or arbitration is not in dispute, but alongside this is a growing recognition of the value of effective consensus-based dispute resolution methods including conciliation and mediation.
Nowadays, conciliation/mediation plays an important role in the way in which employers, employees and their representative organisations, including trade unions, find agreed solutions to common problems in the workplace, enterprise and different levels.
This e-learning course aims to provide strong theoretical and practical knowledge of the key principles of conciliation/ mediation.The course will also focus on the framework and structure of the conciliation/mediation process as well as on the main characteristics of the conciliator/mediator figure.

This e-learning course is designed for staff from labour disputes agencies, staff from Ministries of Labour involved in dispute prevention and resolution, employers' and workers' representatives, industrial relations experts and practitioners, labour law lawyers.

Dates: 08 June  - 31 July 2020

Deadline for applications: 8 May 2020

Participation cost:  995 euros

Languages: English & Portuguese

Venue: distance-learning

A9713302 - E-learning Course on Labour Inspection

The course will familiarize participants with the principles, functions and main characteristics of labour inspection. Participants will be able to choose from different compliance strategies and carry out a comprehensive and effective labour inspection visit relating to working conditions and occupational safety and health, applying new tools and a set of indicators to identify the employment relationship. Participants will have the freedom to choose when to access the e-platform of this e-learning course and engage in the different learning activities as there will be no live sessions. A tutor will provide guidance to the participants in the completion of the assignments and will also facilitate their exchange in a dedicated forum.

Labour inspectors working at central or provincial level; labour inspection system managers; labour administration system officials involved in labour protection; trainers from labour administration/inspection training institutions; representatives of employers' and workers' organizations with a special interest in labour inspection; ILO officials and staff involved in technical cooperation projects; experts, researchers and consultants on labour-related issues.

Dates: 15 June  - 24 July 2020

Deadline for applications: 15 May 2020

Language: English

Venue: distance-learning

A9713301 - E-learning Course on Fundamentals of Industrial and Employment Relations

This e-learning course has been designed to expose participants to the key principles and concepts relating to industrial and employment relations. In particular, participants will learn about the fundamentals of international labour standards system, the international legal framework for industrial relations, industrial relations, collective bargaining and labour dispute systems, tripartite social dialogue, introduction to labour law, and labour market institutions. Participants will have the freedom to choose when to access the e-platform of this e-learning course and engage in the different learning activities as there will be no live sessions. A tutor will provide guidance to the participants in the completion of the assignments and will also facilitate their exchange in a dedicated forum.

Government, workers' and employers' representatives; practitioners in the field of industrial and employment relations from the public and private sectors; human resources managers, personnel in human resources departments dealing with industrial and employment relations; labour lawyers; labour administration and labour inspection officials; staff from the ILO and other international organizations; consultants and graduate students.

Dates: 22 – 27 June 2020

Deadline for applications: 17 April 2020

Participation cost: 2,905 euros (including single-room accommodation and meals)

Language: English

Venue: Blended

A9712780 - Conciliation/Mediation of labour disputes

With recent changes in the global labour market affecting traditional dispute-resolution methods, there is growing recognition of the value of effective consensus-based methods for settling disputes. In this context, conciliation/mediation plays an important role, enabling employers, employees and their representative organizations, including trade unions, to agree on solutions to common problems at different levels in the workplace. Agreements reached through conciliation/mediation usually benefit all parties involved. With the intention of strengthening the position of conciliators/mediators within the bargaining process, while fostering the application of core ILO principles and standards, this course aims to develop and improve the competencies of conciliators/ mediators, and provide certification of their skills.

Staff of labour disputes agencies; ministry of labour staff involved in dispute prevention and resolution; employers' and workers' representatives; industrial relations experts and practitioners; labour lawyers

Dates: 13 - 17 July 2020

Deadline for applications: 29 May 2020

Participation cost: 2,285 euros (including single-room accommodation and meals)

Language: English

Venue: Turin Center

A9012785 - Managing interpersonal workplace conflict (NEW)

As workplaces become more diverse, with advances in technology, shifts in methods of work and changes in organizational structures, organizations are increasingly being faced with interpersonal and relational conflict caused by the breakdown of trust, communication and understanding between management and workers, and/or between workers themselves. Not only does this type of conflict have a significant impact on the well-being of the individuals involved, it often affects other members of the team or department, who are directly or indirectly drawn in. Such conflict also carries the risk of negatively affecting the productivity and profitability of the enterprises concerned. Given the complex nature of such conflict, organizations/enterprises and their members need to be able to manage conflict with greater self-awareness, sensitivity and skill. More skilled and effective intervention can make a considerable difference to the productivity of organizations and the morale and commitment of their members.

Line managers (i.e. any persons who have responsibility for managing others); human resources managers and officers; workers' representatives; labour dispute agency staff; ministry of labour personnel involved in dispute prevention and resolution; UN staff and ombudspersons; industrial relations experts and practitioners.

Dates: 12  - 23 October 2020

Deadline for applications: 28 August 2020

Participation cost: 3,795 euros (including single-room accommodation and meals)

Language: English & Spanish

Venue: Turin Center

A9012796 - Strengthening and modernizing labour inspection

The course will address the main features of a modern labour-inspection system, and will expose participants to selected international best practice. It will provide participants with the opportunity to gain new insights, share experiences and reflect on key issues, trends and challenges to modernizing their labour inspection systems.

Managers of labour inspectorates at central or decentralized level; labour administration and labour inspection officials; ILO officials and staff of technical cooperation projects; experts, researchers, trainers and consultants in labour-related issues.

Dates: 19 October - 11 December 2020

Deadline for applications: 18 September 2020

Participation cost:  995 euros

Language: English Portuguese

Venue: distance-learning

A9713298 - E-learning Course on Labour Inspection

The course will familiarize participants with the principles, functions and main characteristics of labour inspection. Participants will be able to choose from different compliance strategies and carry out a comprehensive and effective labour inspection visit relating to working conditions and occupational safety and health, applying new tools and a set of indicators to identify the employment relationship.

Labour inspectors working at central or provincial level; labour inspection system managers; labour administration system officials involved in labour protection; trainers from labour administration/inspection training institutions; representatives of employers' and workers' organizations with a special interest in labour inspection; ILO officials and staff involved in technical cooperation projects; experts, researchers and consultants on labour-related issues.

Dates: 26 October - 04 December 2020

Deadline for applications: 25 Septemberr 2020

Language: English

Venue: distance-learning

A9713297 - E-learning Course on Fundamentals of Industrial and Employment Relations 

This e-learning course has been designed to expose participants to the key principles and concepts relating to industrial and employment relations. In particular, participants will learn about the fundamentals of international labour standards system, the international legal framework for industrial relations, industrial relations, collective bargaining and labour dispute systems, tripartite social dialogue, introduction to labour law, and labour market institutions. Participants will have the freedom to choose when to access the e-platform of this e-learning course and engage in the different learning activities as there will be no live sessions. A tutor will provide guidance to the participants in the completion of the assignments and will also facilitate their exchange in a dedicated forum.

Government, workers' and employers' representatives; practitioners in the field of industrial and employment relations from the public and private sectors; human resources managers, personnel in human resources departments dealing with industrial and employment relations; labour lawyers; labour administration and labour inspection officials; staff from the ILO and other international organizations; consultants and graduate students.

Dates: 26 October - 13 November 2020

Deadline for applications: 25 September 2020

Participation cost: 900 euros

Language: English

Venue: distance-learning

A9713280 - Building Effective Labour Dispute Prevention and Resolution systems

The promotion of sound industrial relations is a critical part of effective labour market governance. It requires an effective system for the prevention and resolution of labour disputes. There are times when the relationship between workers and employers and their respective organizations will be harmonious and cooperative; at other times there may be disagreement and conflict. Some conflict is inevitable in any employment relationship and accepted as normal. The inevitability of labour conflicts, however, does not mean that they should be ignored. Conflict can develop into a dispute with negative consequences for the parties involved and the broader economy and thus needs to be managed. Ideally, conflicts arising within the workplace can be prevented from escalating into formal disputes that then require the intervention of third parties, including State institutions. Strengthening dispute prevention and resolution within workplaces is thus of fundamental importance. However, it is also necessary to consider the various arrangements outside the workplace that can assist employers and workers and their organizations to resolve their disputes through processes such as voluntary conciliation and arbitration, without resorting to the court system. Providing a voluntary, free-of-charge, and expeditious mechanism for labour disputes settlement as required by ILO standards is therefore crucial. This may be done by an existing labour administration or by an independent commission or board. The economic downturn in some countries has put even more pressure on labour disputes prevention and resolution mechanisms. Very often under-staffed and under-resourced organisations have to deal with an increasing number of cases. An effective labour disputes prevention and resolution system is critical for ensuring productive and stable employment relations.

Ministry of labour officials, government officials, dispute-resolution agency officials, employers' and workers' representatives, industrial relations practitioners, ILO and international organization officials.

Dates: 05 October 2020 - 03 September 2021

Tuition fees: 8,500 euros

Accommodation: 4,235 euros (alternatively, participants may choose to look for their own accommodation elsewhere)

Language: English

A9712792 - Master in Industrial and Employment Relations

In a fast-changing environment in which governments and workers' and employers' organizations are having to continually adapt their strategies, a better understanding of contemporary challenges and and trends in industrial and employment relations around the world is becoming a compelling need. The International Training Centre of the International Labour Organization (ITCILO), in partnership with the University of Turin, Italy, is offering a Master in Industrial and Employment Relations (MIER). It includes a distance-learning-learning phase and a residential phase at the ITCILO campus in Turin, followed by a second distance-learning-learning phase for the preparation of the Masters thesis. The Master combines the sound academic background of the University of Turin with the ITCILO's international training experience. The Master aims to develop specialized multidisciplinary knowledge in the field of industrial and employment relations from a comparative viewpoint. It will provide participants with a deep theoretical and practical understanding of industrial and employment relations systems around the world by looking into recent changes and trends in the major economic regions. It will also feature a range of learning situations in which participants can enhance their analytical and problem-solving skills.

Representatives of government and of workers' and employers' organizations; practitioners in the field of industrial and employment relations from the public and private sectors; human resources and industrial relations managers and personnel of human resources departments dealing with industrial and employment relations; labour administration and labour inspection officials; labour court judges and labour lawyers; staff from the ILO and other international organizations; trainers, consultants, researchers and graduate students wishing to pursue a career in the field of industrial and employment relations.

Phase 1: Distance-learning phase from 5 October 2020 to 15 January 2021 (15 weeks)
Phase 2: Face-to-face phase at the ITCILO in Turin, Italy, from 18 January to 2 April 2021 (11 weeks)
Phase 3: Distance-learning phase for the preparation of the thesis from 3 April to 3 September 2021 (22 weeks)

Deadline for applications for the first round of admission: 30 April 2020
Deadline for applications for the second round of admission: 30 June 2020

Dates: 9 – 14 November 2020

Deadline for applications: 18 September 2020

Participation cost: 2,905 euros (including single-room accommodation and meals)

Language: English

Venue: ITC/ILO, Turin, Italy 

A9712800 - Conciliation/Mediation of labour disputes

With the recent changes in the global labour market affecting traditional dispute-resolution methods, there is growing recognition of the value of effective consensus-based methods for settling disputes. In this context, conciliation/mediation can play an important role in helping employers, employees and their representative organizations, including trade unions, to agree on solutions to common problems at different levels in the workplace. Agreements reached through conciliation/mediation usually benefit all parties involved. With the intention of strengthening the position of conciliators/ mediators within the bargaining process, while fostering the application of core ILO principles and standards, this course aims to develop and improve the competencies of conciliators/ mediators, as well as providing certification.

Staff of labour disputes agencies; ministries of labour staff involved in dispute prevention and resolution; employers' and workers' representatives; industrial relations experts and practitioners; labour lawyers

Dates: 18 January – 12 February 2021 (4 weeks)

Deadline for applications: 20 November 2021

For further information, please email spgt@itcilo.org

Language: English

Venue: ITC/ILO, Turin, Italy

A9013296 - Certificate of achievement in industrial and employment relations

The Certificate of Achievement in Industrial and Employment Relations will introduce participants to the key principles and institutions of industrial and employment relations, and selected practices in this discipline. In particular, it will address the international legal framework of industrial relations; varieties of industrial relations in Europe; the principles of freedom of association, collective bargaining and its machinery and administration; social dialogue institutions and mechanisms; and the linkages with employment policies and wages. In addition, the course will examine the theory and practice of negotiation, and labour dispute resolution. Participants will be required to pass an examination in order to obtain the Certificate of Achievement in Industrial and Employment Relations awarded by the ITCILO.

Government, workers' and employers' representatives; practitioners in the field of industrial and employment relations from the public and private sectors; human resources managers, personnel in human resources departments dealing with industrial and employment relations; labour lawyers; labour administration and labour inspection officials; staff from the ILO and other international organizations; trainers, consultants and graduate students.

Dates: 18 January - 26 March 2021

Deadline for applications: 20 November 2021

For further information, please email spgt@itcilo.org

Language: English

Venue: ITC/ILO, Turin, Italy

A9013295 - Diploma in Industrial and Employment Relations

"The Diploma in Industrial and Employment Relations will provide a sound foundation in theory, principles and practice for all those whose careers require knowledge of and skills in industrial and employment relations. It will enable participants to apply multidisciplinary knowledge to decision-making in the field of industrial and employment relations; represent employers or workers in industrial-relations activities, including the negotiation and administration of collective agreements and conciliation/mediation procedures; and advise government, employers' and workers' representatives on industrial and employment-relations issues. It will expose participants to various industrial and employmentrelations systems and practices. It is relevant to participants from both developing and developed countries, who will have opportunity to share their different experiences. On passing the exams, participants will earn the Diploma in Industrial and Employment Relations awarded by the ITCILO. "

Government, workers' and employers' representatives; practitioners in the field of industrial and employment relations from the public and private sectors; human resources managers, personnel in human resources departments dealing with industrial and employment relations; labour lawyers; labour administration and labour inspection officials; staff from the ILO and other international organizations; trainers, consultants and graduate students.

If you are interested in our courses relating to occupational safety and health, click here. 

If you are interested in our courses relating to labour migration, click here.

If you are interested in our courses relating to social protection/social security, click here.

We no longer offer a course catalogue in PDF, but you can check all the courses offered by our Centre on our website: www.itcilo.org

From our SPGT Team at the ITC/ILO to all of our former participants, colleagues and friends around the world, to those preparing for the gathering storm and to those who are already in it, stay safe and strong and take care of yourselves. We will be doing the same.